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If you have problems with the installation or the implementation of your project and need help, we are at your side with advice and action. You can reach our personal support by phone and live chat as well as around the clock by email.
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We also help you online.
If you cannot solve a problem yourself, we can also solve your interface installation problems online. A telephone and an Internet connection are required for online support. Arrange an online session with us.
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Fixture not found?
If you cannot find a fixture in our library, we will be happy to create a suitable fixture for your DMX device. For this we need a channel description of the DMX device. (Operating instructions / PDF)
USB DRIVER INSTALLATION INSTRUCTIONS
LINUX
Detailed guide to the Linux USB driver installation.
ANDROID
Detailed instructions for Android USB driver installation.
QUESTIONS AND ANSWERS
USB2DMX interface
What's the difference between the USB2DMX PRO and OPTO?
Can I use the Sunlight software?
NoSunlight software does not support the Open DMX protocol.
AIR2DMX WLAN interface
AIR2DMX does not connect to the router
Note! Should the WIFI LED after 30 seconds flashing red quickly the WLAN password or SSID was entered incorrectly.
- In this case, check the entry
- Watch out for Large and lower case
- Check it out Underscores / Dashes and spaces.
- avoid special character.
Don't use that Password manager - switch AutoFill of the browser for the setup page, these functions can unintentionally set wrong passwords.
- Use someone else Browser.
- Tested browsers: FireFox / Internet Explorer
As long as the WIFI LED flashes red quickly you can reconnect to the AIR2DMX interface via your WLAN end device and make the necessary setup corrections.
Connect AIR2DMX with WLAN router (router mode)
Register AIR2DMX on the WIFI router
Connect the AIR2DMX interface to the power supply.
The power LED lights up Orange / WIFI LED flashes blue.
Connect a WLAN end device (laptop / smartphone / tablet) to the AIR2DMX interface.
Enable you WiFi on your end device
Select the JMS_AIR2DMX_xxxxxx Interface in the WLAN menu and click on Connect.
Enter the AIR2DMX WLAN password of the interface.
The AIR2DMX password can be found on the housing of the AIR2DMX interface.
WIFI LED lights up continuously blue.
Open one Web browser and give the address 2.0.0.1 .
The AIR2DMX setup page opens.
- Enter the SSID (Name of the WLAN) of your WIFI router.
- Give that WLAN password Your WIFI router.
- Deactivate You the Stand alone mode (No tick in the checkbox)
- click Save & Restart Node
The WIFI LED flashes green (The interface tries to log into the router)
After 2-6 seconds the WIFI LED lights up permanently green. (The interface has successfully registered)
The JMS AIR2DMX WLAN interface is now connected to your router.
After switching on the AIR2DMX interface connects it yourself now Automatically with the WLAN router.
Note! Should the WIFI LED after 30 seconds flashing red quickly the WLAN password or SSID was entered incorrectly.
In this case, check the entry and pay attention to Large and lower case as well as underscores / hyphens and spaces.
avoid special character.
Don't use that Password manager or AutoFill, these functions can unintentionally set wrong passwords.
As long as the WIFI LED flashes red quickly you can reconnect to the AIR2DMX interface via your WLAN end device and make the necessary setup corrections.
ArtNet HotSpot Mode
Apparently no reaction in HotSpot mode
Note! Disable mobile data
Im HotSpot Mode have mobile data (WIFI +) on the smart phone / tablet disabled .
The AIR2DMX interface can not Access to the internet provide.
Most mobile devices then try to connect to the Internet via the cellular network or other WiFi routers.
This means that the AIR2DMX WLAN interface is temporarily or permanently unavailable.
USB DRIVER
macOS Helper instructions
Ab macOS 10.9 is factory-installed by Apple Driver "locking out" ie the required driver is installed but can not be used.
The macOS Helper fixes this condition until Apple fixes this problem in a newer operating system version.
Note! The USB2DMX® interface is not yet plugged in to the USB port.
Start the macOS helper
→ Open With → Installer
Continue
install
Give her macOS User password one. → Install software
Info Wait for the installation to finish. This can take 1-2 minutes.
The installation has been completed successfully → Close
Note! Be sure to reboot for the changes to take effect.
→ Apple → Restart
The macOS USB driver is now unlocked.
The USB2DMX interface can now be connected to the USB port.
Windows USB driver installation
AIR2DMX WLAN interface
AIR2DMX does not connect to the router
Note! Should the WIFI LED after 30 seconds flashing red quickly the WLAN password or SSID was entered incorrectly.
- In this case, check the entry
- Watch out for Large and lower case
- Check it out Underscores / Dashes and spaces.
- avoid special character.
Don't use that Password manager - switch AutoFill of the browser for the setup page, these functions can unintentionally set wrong passwords.
- Use someone else Browser.
- Tested browsers: FireFox / Internet Explorer
As long as the WIFI LED flashes red quickly you can reconnect to the AIR2DMX interface via your WLAN end device and make the necessary setup corrections.
Connect AIR2DMX with WLAN router (router mode)
Register AIR2DMX on the WIFI router
Connect the AIR2DMX interface to the power supply.
The power LED lights up Orange / WIFI LED flashes blue.
Connect a WLAN end device (laptop / smartphone / tablet) to the AIR2DMX interface.
Enable you WiFi on your end device
Select the JMS_AIR2DMX_xxxxxx Interface in the WLAN menu and click on Connect.
Enter the AIR2DMX WLAN password of the interface.
The AIR2DMX password can be found on the housing of the AIR2DMX interface.
WIFI LED lights up continuously blue.
Open one Web browser and give the address 2.0.0.1 .
The AIR2DMX setup page opens.
- Enter the SSID (Name of the WLAN) of your WIFI router.
- Give that WLAN password Your WIFI router.
- Deactivate You the Stand alone mode (No tick in the checkbox)
- click Save & Restart Node
The WIFI LED flashes green (The interface tries to log into the router)
After 2-6 seconds the WIFI LED lights up permanently green. (The interface has successfully registered)
The JMS AIR2DMX WLAN interface is now connected to your router.
After switching on the AIR2DMX interface connects it yourself now Automatically with the WLAN router.
Note! Should the WIFI LED after 30 seconds flashing red quickly the WLAN password or SSID was entered incorrectly.
In this case, check the entry and pay attention to Large and lower case as well as underscores / hyphens and spaces.
avoid special character.
Don't use that Password manager or AutoFill, these functions can unintentionally set wrong passwords.
As long as the WIFI LED flashes red quickly you can reconnect to the AIR2DMX interface via your WLAN end device and make the necessary setup corrections.
ArtNet HotSpot Mode
Apparently no reaction in HotSpot mode
Note! Disable mobile data
Im HotSpot Mode have mobile data (WIFI +) on the smart phone / tablet disabled .
The AIR2DMX interface can not Access to the internet provide.
Most mobile devices then try to connect to the Internet via the cellular network or other WiFi routers.
This means that the AIR2DMX WLAN interface is temporarily or permanently unavailable.
Freestyler
I can not find a fixture for my DMX device
You can use the FixtureCreator to create a fixture for your DMX device.
Start -> FreeStyer -> Fixture Creator
Note!
For the correct channel description you need a datasheet of your DMX device.
Which interface do I have to choose in FreeStyler?
Note! The USB driver must be installed beforehand.
See Windows USB driver installation
Select the JMS USB2DMX Interface in the universe 1 off.
Setup -> FreeStyler Setup -> Interface setup -> Controller
No further settings are required.
In the Unversum 2 select Virtual Interface.
How do I install my DMX devices in FreeStyler?
In the menu bar Setup -> FreeStyler Setup -> Add / Remove Fixtures
DMXControl
Which interface do I have to select in DMXControl 2?
Note! The USB driver must be installed beforehand.
See Windows USB driver installation
Note! The JMS USB2DMX interface must be plugged in.
Start -> Programs -> DMXControl -> DMXControl
-> Configuration -> Output plugins
Select the JMS USB2DMX Interface off.
-> select JMS USB2DMX interface -> check mark -> close window with X.
No further settings are required.
The USB2DMX interface is now installed and ready for use.
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USB DRIVER
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DMX USB driver 2.12
For all Windows operating systems
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USB driver 1.2
For all Apple OS X operating systems
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With macOS driver problems.
(10.11 El Capitan / 10.12 Sierra / 10.13 High Sierra)
... -
Windows USB Driver Deinstaller 1.4
To uninstall USB2DMX PRO & OPTO Windows USB DMX T ...
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Fixes USB crashes
For Windows 10 operating systems